The team is responsible for the ombudsmen system of private banks, is the contact point for bank customers in complaint matters against private banks and organises the account investigation procedure for bank customers. The team is part of the Organisation and Communication Division, as are the teams HR; Finance; Organisation and IT Management.
Dispute Resolution and Account Tracing
The team takes care of the arbitration board of private banks and is the contact point for bank customers in complaint matters.
Kontakt
Julia Kern
Head of Dispute Resolution and Account Tracing, Associate Director
Alexandra Sparaga
Associate
Ombudsman Scheme
If you have a disagreement with your bank, you can present your case to the ombudsmen of the private banks free of charge. You can find more information on the website of the Customer Complaints Office.
To the website
