Summary of the Ombudsman's Report 2015
Stand: 20. Oktober 2016
To settle disputes between banks and their customers as quickly and smoothly as possible, Germany's private commercial banks introduced an out-of-court conciliation procedure as early as 1992: the Ombudsman Scheme. The Ombudsman Scheme is the centrepiece of the private commercial banks overall consumer policy scheme, which rests on four pillars: consumer education, consumer information, contract transparency and out-of-court dispute-resolution facilities.