Consumers

The Association of German Banks deals with various consumer topics in its daily work. These include old-age provision, digital sales, consumer protection, consumer policy and securities sales. 
In the area of conflict between consumer policy and the interests of our members, we develop positions on current discussions and represent these vis-à-vis politics, supervision and the public in Germany as well as in Europe.

Current articles

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Deposit protection scheme

The Deposit Protection Fund of the Association of German Banks protects customers deposits with private banks in Germany.

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Ombudsmen and women

The ombudsmans office of private banks helps if you as a customer have a problem with your bank.

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Newsletter

Free of charge and directly to your mailbox: Choose special newsletters on the publications of the Association of German Banks.