Ombudsman

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01.02.2022Article

Complaints with private banks: How the banking ombudsmen can help you

Why are there ombudsmen? If a conflict between consumer and bank cannot be resolved, then the ombudsmen come into play. Here, independent persons - former judges - help consumers in disputes with their private bank in an out-of-court, unbureaucratic conciliation procedure. The ombudsmen bring both...

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Webseite der Ombudsleute

Auf dieser Webseite informiert die Schlichtungsstelle der privaten Banken über die Arbeit der Ombudsleute und den Ablauf der Schlichtungsverfahrens.

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Deposit protection scheme

The Deposit Protection Fund of the Association of German Banks protects customers' deposits with private banks in Germany.

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Ombudsmen and women

The ombudsman's office of private banks helps if you as a customer have a problem with your bank.

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Newsletter

Free of charge and directly to your mailbox: Choose special newsletters on the publications of the Association of German Banks.