Consumers

We believe strongly that the provision of bank services must be carried out both securely and responsibly. Our “Consumers” rubric offers you helpful tips and advice on draft legislation, changes to laws and secure use of bank cards and online-banking services. The information we provide keeps you well-informed and supports you as you manage and organise your finances independently. The modern world is complex, and only well-informed consumers can make sound decisions and protect themselves against fraud. That’s why we advocate for clear, easy to understand consumer protection laws designed to improve financial autonomy.

Current articles for consumers

Article

The end of the year is approaching

Six tips for saving money, from a no buy month to a digital budget

The new year is an excellent time to set new savings goals. But of course, you probably already know all the classic tips for saving money, from reducing electricity use to cancelling subscriptions. But what about more creative approaches? This article discusses some of the more unusual savings tips for daily life, ones that often become habits. Get inspired to start a new year of savings in 2027!

Person prüft eine Zahlentabelle auf einem Zettel, daneben ein Taschenrechner
Article

Set up your declaration for exemption correctly

Many people use interest, dividends or profit from selling securities as additional income. In tax terms, this income is investment income (Kapitalerträge). To ensure that taxes are not owed on returns from the very first euro earned, people living in Germany have access to a savings lump sum (Sparerpauschbetrag). However, your bank will only apply this tax-free lump sum to your returns if you have submitted a declaration for exemption (Freistellungsauftrag).

Cybercrime
Article

Be wary of fraudsters manipulating search results

Cybercriminals manipulate search results to deceive internet users. This activity is known as SEO poisoning (Search Engine Optimisation Poisoning) and is fast becoming a serious threat to internet security.

Mann schließt sene Reisetasche mit Schloss
Article

Cruises and finances: Tips for a budget-friendly holiday

Discovering several countries at once, experiencing other cultures, yet still sleeping in the same bed every night – that’s what makes cruises so popular. With targeted finance tips you can keep an eye on your spending and avoid unwanted additional cost.

Our contacts on the subject of consumers

Dirk Stein

Dirk Stein

Head of Retail and Consumer Protection

+49 (30) 1663 2315
Kathleen Altmann

Kathleen Altmann

Press spokeswoman

+49 (30) 1663 1286
Tanja Beller

Tanja Beller

Press spokeswoman

+49 (30) 1663 1220
Jörg Buschan

Jörg Buschan

Retail and Consumer Protection

+49 (30) 1663 1579
Thomas Lorenz

Thomas Lorenz

Head of Recovery and Resolution

+49 (30) 1663 3190
Stefan Mietke

Stephan Mietke

Digital Finance

+49 (30) 1663 2325
Vivien Rottka

Vivien Rottka

Media Relations

+49 (30) 1663 1738
Fabian Schuster

Fabian Schuster

Payments

+49 (30) 1663 2314

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