Consumers

We believe strongly that the provision of bank services must be carried out both securely and responsibly. Our “Consumers” rubric offers you helpful tips and advice on draft legislation, changes to laws and secure use of bank cards and online-banking services. The information we provide keeps you well-informed and supports you as you manage and organise your finances independently. The modern world is complex, and only well-informed consumers can make sound decisions and protect themselves against fraud. That’s why we advocate for clear, easy to understand consumer protection laws designed to improve financial autonomy.

Current articles for consumers

Article

Investing on a budget: just get started

Investing money isn't something you should wait to do until you have several hundred euros left over each month. Even small amounts can be a good start. The key factors are a realistic goal, the length of time you can do without that money, and a savings rate that fits your budget.

Cybersicherheit
Article

Cybersecurity Glossary

Many internet users have been victims of online fraud. But what different types of fraud are there and how can you protect yourself online?

Einschulung
Article

First day at school 2026: how to invest money for a new school student

Before you invest money, you need to be sure of your aims: Is your aim to pay for the child to get their driving licence or for further education when they are older? Or even to lay the foundations for their retirement provision? The clearer the aim, the easier it is to choose the most suitable investment strategy.

Our contacts on the subject of consumers

Dirk Stein

Dirk Stein

Head of Retail and Consumer Protection

+49 (30) 1663 2315
Kathleen Altmann

Kathleen Altmann

Press spokeswoman

+49 (30) 1663 1286
Tanja Beller

Tanja Beller

Press spokeswoman

+49 (30) 1663 1220
Jörg Buschan

Jörg Buschan

Retail and Consumer Protection

+49 (30) 1663 1579
Thomas Lorenz

Thomas Lorenz

Head of Recovery and Resolution

+49 (30) 1663 3190
Stefan Mietke

Stephan Mietke

Digital Finance

+49 (30) 1663 2325
Vivien Rottka

Vivien Rottka

Media Relations

+49 (30) 1663 1738
Fabian Schuster

Fabian Schuster

Payments

+49 (30) 1663 2314

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