Consumers

We believe strongly that the provision of bank services must be carried out both securely and responsibly. Our “Consumers” rubric offers you helpful tips and advice on draft legislation, changes to laws and secure use of bank cards and online-banking services. The information we provide keeps you well-informed and supports you as you manage and organise your finances independently. The modern world is complex, and only well-informed consumers can make sound decisions and protect themselves against fraud. That’s why we advocate for clear, easy to understand consumer protection laws designed to improve financial autonomy.

Current articles for consumers

Article

6 new savings tips for 2025

No buy month, digital budgets and more

The new year is an excellent time to set new savings goals. But of course, you probably already know all the classic tips for saving money, from reducing electricity use to cancelling subscriptions. But what about more creative approaches? This article discusses some of the more unusual savings tips for daily life, ones that often become habits. Get inspired to start a new year of savings in 2025!

Bankkonto Todesfall
Article

In case of death: dealing with bank accounts

Nach dem Tod eines Ehepartners oder eines anderen nahestehenden Menschen müssen viele organisatorische Fragen geklärt werden. Dazu gehört auch das Bankkonto des Verstorbenen. Wird das Konto gesperrt? Wer darf Rechnungen bezahlen? Und wann können Erben über das Guthaben verfügen?

Menschen überqueren Fußgängerüberweg
Article

Students and money: how to keep an eye on your finances

Getting a degree is exciting: new students look forward to more freedom, new opportunities and excellent experiences. But of course, you have to consider how you are going to finance your degree. Paying for rent, food and educational materials such as books and other supplies puts many students under financial pressure. In this article, we discuss various ways to finance your degree.

Our contacts on the subject of consumers

Dirk Stein

Dirk Stein

Head of Retail and Consumer Protection

+49 (30) 1663 2315
Kathleen Altmann

Kathleen Altmann

Press spokeswoman

+49 (30) 1663 1286
Tanja Beller

Tanja Beller

Press spokeswoman

+49 (30) 1663 1220
Jörg Buschan

Jörg Buschan

Retail and Consumer Protection

+49 (30) 1663 1579
Thomas Lorenz

Thomas Lorenz

Head of Recovery and Resolution

+49 (30) 1663 3190
Stefan Mietke

Stephan Mietke

Digital Finance

+49 (30) 1663 2325
Vivien Rottka

Vivien Rottka

Media Relations

+49 (30) 1663 1738
Fabian Schuster

Fabian Schuster

Payments

+49 (30) 1663 2314

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