Consumers

We believe strongly that the provision of bank services must be carried out both securely and responsibly. Our “Consumers” rubric offers you helpful tips and advice on draft legislation, changes to laws and secure use of bank cards and online-banking services. The information we provide keeps you well-informed and supports you as you manage and organise your finances independently. The modern world is complex, and only well-informed consumers can make sound decisions and protect themselves against fraud. That’s why we advocate for clear, easy to understand consumer protection laws designed to improve financial autonomy.

Current articles for consumers

Article

The role of the banks in Germany at a glance

Banks help ensure that capital is available where it is needed most. They drive investment, innovation and progress. Whether serving businesses, associations or public-sector clients, employees, pensioners, the self-employed or students, banks support their customers and help them achieve their financial goals

Junger Mann arbeitet am Laptop
Article

How to protect yourself from call and fixed term deposit scams

Be careful when searching for call and fixed term deposits with good conditions. Scammers commonly advertise seemingly excellent interest rates on websites that look very convincing. This article explains how to recognise fraudulent offers and protect yourself from scams.

Mann öffnet seinen Brief mit Rechnungen
Article

Pfandungsschutzkonto

What is a Pfandungsschutzkonto (non-garnishment account) and what do you need to know about them?

We answer all your questions about a Pfandungsschutzkonto (non-garnishment account).

Our contacts on the subject of consumers

Dirk Stein

Dirk Stein

Head of Retail and Consumer Protection

+49 (30) 1663 2315
Kathleen Altmann

Kathleen Altmann

Press spokeswoman

+49 (30) 1663 1286
Tanja Beller

Tanja Beller

Press spokeswoman

+49 (30) 1663 1220
Jörg Buschan

Jörg Buschan

Retail and Consumer Protection

+49 (30) 1663 1579
Thomas Lorenz

Thomas Lorenz

Head of Recovery and Resolution

+49 (30) 1663 3190
Stefan Mietke

Stephan Mietke

Digital Finance

+49 (30) 1663 2325
Vivien Rottka

Vivien Rottka

Media Relations

+49 (30) 1663 1738
Fabian Schuster

Fabian Schuster

Payments

+49 (30) 1663 2314

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